We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled
In our on-going efforts to provide our customers with a secure & worry-free shipping experience; we would like to introduce our new shipping options, effective immediately:
Tracking & Signature Required On All Orders
* New Lower Free Shipping Minimum! *
Flat Rate $9.99 with tracking and signature
Free Over $50 with tracking and signature
Your order will be assigned a tracking number from the respective carrier upon leaving our fulfillment center. You may then track and follow your package delivery status on the respective carrier website using the assigned tracking number. You will automatically receive an e-mail from Bio Seaweed Gel upon order fulfillment with all tracking and carrier information.
Your order will also require a signature of receiver at time of delivery. This is a required service that provides extra security for your order. With a signature requirement, your package will not be left unattended. If there is no one present at the time of delivery, there will be an attempted re-delivery the next business day. Your order will not be left unattended at doorstep.
North America: USA & Canada
Tracked and Signature Required Shipping $9.99
Free Tracked and Signature Required Shipping over $50
International: Please Contact Us
Tracked Delivery Standards
North America: 1- 9 Business Days
International: Please Contact Us
*For international orders: please be advise taxes and duties are the customer's responsibility
We ship with CANADAPOST, USPS & UPS
You can track and view your shipment status 24/7 online at:
Please allow up to 3 business days for order processing and verification, and an additional 1-9 business days for delivery. Business days do not include Saturdays, Sundays, or holidays.
You will receive a confirmation e-mail with tracking number upon shipment completion.
Please allow up to 48 hours for your order to show information on shipping.
Sorry no refunds, store credit or exchange only.
No exceptions will be made please.
IMPORTANT: Please note that true colours may vary from the colour display on-line. Despite our best efforts to provide a universal colour display, colours may not be as exact.
Exchanges are only accepted within 7 days from date of receiving order.
We will only accept exchanges on these conditions:
1. The product is brand new, sealed and unused.
2. Sender is responsible for the cost of shipping back to BSG*.
3. $9.99 shipping charge will apply to resend products*.
4. Return orders are subject to a 30% restocking fee.
*We will be responsible for ship costs only for product exchanges due to manufacture defect.
All BSG LED/UV Lamps come with a one year limited warranty.
Price Adjustments [New Policy Effective only for Orders Placed After Jan 1, 2017]
1. Prices are subject to change at anytime without advance notice.
2. If you notice a price change within 48 hours of your purchase:
You must contact us via email or phone with a valid receipt within 48 hours of your purchase. We will adjust your order to reflect the current sale price in store credit/gift card.
We would advise to join our mailing list www.bioseaweedgel.com (scroll to the bottom of the page) to never miss out on sales or promotions!